Terms of Service Effective Date: June 2, 2026 Welcome to the website of Stateline Pest Solutions, LLC. By accessing or using this website, requesting services, scheduling appointments, or communicating with our company, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree with these Terms, please do not use this website or our services. Services Stateline Pest Solutions, LLC provides residential and commercial pest control services in Alabama and Tennessee, including inspections, treatments, preventative maintenance, and related pest management services. All services are subject to availability, inspection findings, service area limitations, and applicable state regulations. Estimates and Pricing Any quotes or estimates provided through the website, phone, text message, email, or in person are non-binding until confirmed by the Company. Pricing may vary based on: • Property size • Pest type and infestation severity • Accessibility of treatment areas • Additional treatment requirements • Changes discovered during inspection or service We reserve the right to modify pricing or decline service at our discretion. Scheduling and Appointments Customers are responsible for providing accurate scheduling and contact information. Appointment times are estimates and may vary due to traffic, weather, emergencies, prior service delays, or other operational factors. We request reasonable access to the property at the scheduled appointment time. Cancellations and Rescheduling Customers may cancel or reschedule appointments by contacting us directly. We reserve the right to charge cancellation or missed appointment fees for appointments canceled without reasonable notice or when technicians are unable to access the property. Payment Terms Payment is due at the time of service unless otherwise agreed in writing. We accept approved payment methods determined by Stateline Pest Solutions, LLC. Late payments may result in: • Additional service fees • Suspension of recurring services • Collection activity where permitted by law Customers are responsible for any authorized charges associated with services performed. Service Limitations and Warranties Pest control services reduce and manage pest activity but cannot guarantee complete or permanent elimination of all pests under all conditions. Results may vary due to: • Environmental conditions • Neighboring infestations • Sanitation conditions • Structural issues • Failure to follow technician recommendations Any service warranties, guarantees, or retreatment policies are limited to those expressly stated in writing by the Company. Customer Responsibilities Customers agree to: • Provide safe and reasonable access to treatment areas • Secure pets as instructed • Follow all preparation and post-treatment instructions • Notify Stateline Pest Solutions, LLC of any health concerns, allergies, or sensitivities prior to treatment Failure to follow instructions may impact treatment effectiveness and void applicable service guarantees. Website Use You agree to use this website only for lawful purposes. You may not: • Attempt to gain unauthorized access to website systems • Interfere with website functionality or security • Submit false or misleading information • Use the website for fraudulent or unlawful activity We reserve the right to restrict or terminate access to the website at our discretion. Intellectual Property All content on this website, including logos, branding, text, graphics, images, and design elements, is the property of Stateline Pest Solutions, LLC and may not be copied, reproduced, distributed, or used without prior written permission. SMS/Text Message Communications By providing your mobile phone number and opting into SMS communications, you consent to receive service-related and, where authorized, promotional text messages from Stateline Pest Solutions, LLC. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. Consent to receive text messages is not required as a condition of purchasing services. Limitation of Liability To the fullest extent permitted by applicable law, Stateline Pest Solutions, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from: • Use of this website • Delay or inability to provide services • Pest-related property damage • Allergic reactions or sensitivities not disclosed prior to treatment • Third-party services or website links Our total liability for any claim relating to services or website use shall not exceed the amount paid for the specific service giving rise to the claim. Indemnification You agree to indemnify and hold harmless Stateline Pest Solutions, LLC, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of the State of Alabama and, where applicable, the State of Tennessee, without regard to conflict of law principles. Changes to These Terms We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting to the website. Continued use of the website or services constitutes acceptance of the updated Terms. Contact Information If you have questions regarding these Terms of Service, please contact: Stateline Pest Solutions, LLC Ardmore, TN 38449 (931)292-7727 statelinepest@gmail.com